Here are some bullet points of good practice to help keep the service optimal:

Service

Tasks related to weekly pool service are as follows: 

• Skimming
• Tile brushing 
• Wall and floor Brushing
• Vacuuming
• Equipment inspection and adjustments as needed
• Emptying skimmer and pump baskets
• Water testing and balancing (chemicals included)
• Backwashing
• All service agreements include either a 6 month salt cell and/or cartridge cleaning
• Twice per week cleaning for an additional charge 

Payment 

Advance payment for service is preferred on or before the first scheduled service date and can be paid using the pay link in the estimate email (recommended) website, Venmo, cash or check. 

Cancellation

This service can be terminated by either party at any time for any reason. If the service ends for any reason, any advance payments will be refunded to the client in full.

Insurance 

Sparkle Blue Pools is insured.

Equipment function

In order to keep the pool in a clean and balanced state, the basic pool equipment such as the pump, plumbing, skimmers, chlorinator, salt cell, filtration system, electrical, automation systems, heaters and the like need to be in operational order. Any mechanical issues that arise will be highlighted in the weekly pool report.

Treatments

The recommended waiting time after adding chemicals to a pool depends on the type of treatment and the strength of the chemicals. Here are some general guidelines:

• Chlorine and algaecides: Wait 30 minutes to an hour
• Alkalinity treatments, pH balance, calcium balance, stabilizer, and clarifier: Wait 20 minutes to an hour, but for safety, wait an hour
• Pool shock: Wait 24 hours, depending on the size of the pool. Pool shock, also known as calcium hypochlorite, raises chlorine levels to destroy bacteria and algae, but it can irritate the skin and eyes. Swimming in a pool too soon after shocking it can cause irritation around the eyes, mouth, and skin, and may lead to long-term lung problems
• Calcium chloride: Wait 2–4 hours, or until the filter has completed one full cycle 

Extra chemical usage

Balancing and chemicals are included with every weekly service, but In the event of an unforeseen issue with the pool equipment, or natural phenomena, an extra chemical charge may need to be applied.

Animals

It is not recommended to have dogs or other pets present during pool service. Performing service while there is a loose dog or pet on the premises will be left to the pool tech’s discretion.

Objects

We will make every respectful effort to work around landscaping, toys, personal objects, and sundeck furnishings, but we cannot guarantee their prior removal.  It is recommended that these be removed or returned to their place after by occupants or client before each use of the pool so that nothing gets damaged or lost during the cleaning process.

Timeframe for cleaning service 

Each cleaning service takes approximately 20-40 minutes depending on the amount of debris, maintenance, and treatment needed. There is no implied or explicit time that the service will take.

Water level 

Normal evaporation can lower the water level in a pool by 2 inches per week. The owner or manager should  keep the pool at the designated minimum water level which is usually at the center point of the opening to the skimmer. If the water level dips below the skimmer, it may cause the pool to lose prime which can cause significant damage to the pump. Most pools are equipped with an auto-fill mechanism, however if there is no built-in auto fill, a deck side, hose timer, or inline autofill are necessary. These can be installed for an additional fee. Techs may add water at their discretion, but it is the property owner/manager that is ultimately responsible for pool water level solutions. 

Pool run times/schedule/settings

Its important to know that chlorine needs to be released slowly and consistency especially in the hot Florida Summers. A salt system creates chlorine slowly while it runs and a chlorine system erodes chlorine tabs over time. 

The pool pump run time schedule should reflect the sanitizing, filtering and turnover rates needed based on the size, season and usage of the pool. Its best if the pool is circulating for approximately two hours before service to get accurate chemical readings. The pool tech  should have the discretion to be able to adjust the run times, schedule, and settings as needed unless otherwise noted or requested by the owner or property manager.

Tenants

From time to time, our techs will arrive when tenants are present. Please advise tenants that pool service can be performed between the hours of 7:00 am and 5:00 pm on service day unless otherwise arranged. All tenants must exit the pool for service and adhere to the wait times to re-enter the pool.

Water loss diagnosis Vs. Leak detection 

Leak detection is a licensed service. Sparkle Blue Pools does not provide these services. Our pool techs will not diagnose a leak in any pool at any time, however specific tasks can be performed to determine if a pool is losing water somewhere. If a water loss issue arises, it will be communicated via the weekly maintenance report and the property owner will decide the next steps.

Reports

Each weekly service will be accompanied by a maintenance report made available via email. All communication from the pool tech will come through this report. 

Pictures 

Pictures will be taken at the time of service and included in the maintenance report. The pictures include but are not limited to: before and after of the pool, the equipment and any issues that may arise.