ACKNOWLEDGMENT:
Service
Tasks related to weekly pool service are as follows:
Term
This service is valid on a month to month basis. Non-cancellation implies the continuation of this acknowledgment.
Payment
Payment for service is due on or before the first scheduled service date. Payment will be determined in the estimate emailed to the client and can be paid using the pay link in the estimate email (recommended) website, Venmo, cash or check.
Cancellation
This agreement can be terminated by either party at any time for any reason.
Estimates
All estimates and quotes are good for 30 days.
Pricing
Service Fee and the Scope of Service acknowledgement will be provided at the time of the estimate. Each client will get a copy of the initial estimate once complete via email.
Ongoing specialized or client-requested work will be quoted using the same estimate process and may be billed for an Extra Service Fee.
Billing
Fee for service will be due monthly prior to all weekly service dates for the month. If the service ends for any reason, remaining monthly funds will be refunded to the client in full.
Insurance
Silver Blue LLC, Dba. Sparkle Blue Pools is insured.
Equipment function
It is understood that the basic pool equipment such as the pump, plumbing, skimmers, chlorinator, salt cell, filtration system, electrical, automation systems, heaters and the like will be in operational order during the term of this agreement. Any mechanical issues will be highlighted in the emailed weekly pool report and a plan for remedy can be discussed.
Treatments
The recommended waiting time after adding chemicals to a pool depends on the type of treatment and the strength of the chemicals. Here are some general guidelines:
Extra chemical usage
Balancing and chemicals are included with every weekly service, but In the event of an unforeseen issue with the pool equipment, or natural phenomena, an extra chemical charge may need to be applied.
Animals
It is not recommended to have dogs or other pets present during pool service. Performing service while there is a loose dog or pet on the premises will be left to the pool tech’s discretion.
Objects
We will make every respectful effort to work around landscaping, toys, personal objects, and sundeck furnishings, but we cannot guarantee their prior removal. It is recommended that these be removed or returned to their place after by occupants or client before each use of the pool so that nothing gets damaged or lost during the cleaning process.
Environment
Harmful bacteria and organisms are always present in the environment. Sparkle Blue Pools offers an effective but limited industry standard remedy for water treatment, balancing and clarity, however it is possible that other undetectable factors out of its control can contribute to harmful disease associated with pools, spas and bodies of water which include but are not limited to: other human intervention, different types of mold, bacteria such as E. coli, legionella, serratia, and the like.
Timeframe for cleaning service
Each cleaning service takes approximately 20-40 minutes depending on the amount of debris, maintenance, and scope of the treatment needed. There is no implied or explicit time that the service will take.
Access
Client agrees to grant access to the pool area and equipment upon every service.
Water level
Client agrees to keep the pool at the designated minimum water level which is usually at the center point of the opening to the skimmer. If the water level dips below the skimmer, it may cause the pool to lose prime which can cause significant damage to the pump. Most pools are equipped with an auto fill mechanism, however if there is no built-in auto fill, a deck side, hose timer, or inline autofill are necessary. These can be installed for an additional fee. Techs may add water at their discretion, but it is the property owner/manager that is ultimately responsible for pool water level solutions.
Water loss diagnosis Vs. Leak detection
Leak detection is a licensed trade. Silver Blue LLC does not provide these services. Our pool techs will not diagnose a leak in any pool at any time, however specific tasks can be performed to determine if a pool is losing water somewhere. If a water loss issue arises, it will be communicated via the weekly maintenance report and the property owner will decide the next steps.
Pool run times/schedule/settings
Client agrees to set the run time schedule to reflect the filtering and turnover rates needed based on the size, season and usage of the pool. Client also agrees to have the pool circulating for approximately two hours before service. The pool tech will have the discretion to adjust the run times, schedule, and settings as needed unless otherwise noted or requested by the owner or property manager.
Tenants
From time to time, our techs will arrive when tenants are present. Please advise tenants that pool service can be performed between the hours of 7:00 am and 5:00 pm unless otherwise arranged. All tenants must exit the pool for service and adhere to the wait times (under the Treatment section of this agreement) to re-enter the pool.
Reports
Each weekly service will be accompanied by a maintenance report made available via email. All communication from the pool tech will come through this report.
Pictures
Pictures will be taken at the time of service and included in the maintenance report. The pictures include but are not limited to: before and after of the pool, the equipment and any issues that may arise.
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